To name just a few things, you could use bots to: Get customized notifications and news. A bot can act as a smart How do bots work? · How are bots different · Bot perks. Customer service bots interact with the customer on behalf of your business, enabling customers to self-serve online by drawing on specific business rules and a. An Internet bot, also known as web robot, WWW robot or simply bot, is a software application Some bots communicate with other users of Internet-based services, via instant messaging (IM), Internet Relay Chat (IRC), or another web interface IM and IRC · Commercial purposes · Malicious purposes.